What is covered?
Lulwa has a limited warranty that covers manufacturer's defects (in material or workmanship) for a period of two years from the date of purchase from an authorized dealer. If there are any manufacturing defects and it is our fault, we will repair or replace your product for free. We must be notified if the product arrives damaged upon delivery. However, this does not cover any abuse you might put your jewellery through on your own. The warranty does not cover color changes, normal wear and tear, accidental damage, scratches, or lost/stolen items. The jewellery must be used and maintained appropriately. Any misuse of the product will void the warranty.
How to claim a warranty?
Proof of purchase is required for all warranty claims and service requests, so please keep your receipt. If you purchased via another authorized seller or retail location, you will need to contact them directly as they handle their own warranty claims, returns and exchanges.