FREQUENTLY ASKED QUESTIONS
Shipping & Payment Information
WHEN WILL MY ORDER BE SHIPPED?
It depends on where you are. Orders processed here will take 1-3 business days to arrive. Overseas deliveries can take anywhere from 3-7 days. Delivery details will be provided in your confirmation email.
Will I Have To Pay International Taxes & Duties?
Your order may be subject to import duties and taxes, which are levied once a shipment reaches your country. The general amount for the duties and taxes fee is about 20% of the dollar amount of the merchandise. However, this is just a general guideline and may vary depending on the country to which the order was shipped. You should contact your customs office for specific amounts and percentages.
LULWA cannot control and is not responsible for any duties/taxes applied to your package. You will be responsible for paying additional charges for customs clearance. Customs policies vary widely from country to country; please contact your local customs office for further information. Note, on rare occasions custom agents may delay delivery of some packages.
HOW ARE TAXES & DUTIES CALCULATED?
Duties Delivered Unpaid (DDU) Orders: As the customer, you are liable for all import duties, customs and taxes levied. Payment of these is required to release your order from customs on arrival.
WHAT PAYMENT METHODS DO YOU ACCEPT?
We accept 2 Payment methods for now;
1- E-Payment (Visa & Credit card)
2- COD (Cash on delivery for UAE & KSA Only)
Why am I paying extra Charges?
Extra Charges can be for;
1- Custom fees
2- Currency conversion fees
How can I track my order?
You can track your order via this link
How can I contact the courier company of my order?
Aramex KSA: +966920027447
Aramex Bahrain: +97317330434
Aramex Oman: +96824473000
DHL KW: +9651808345
DHL KSA: +966920003450 / +966138829193 / 800 3450000 / +966-12-669 3399 / +966 13 8317000 / +966 13 882 7777 / +966-11-462 1919
DHL Oman: +96824520100 / 80077008
DHL Bahrain: +973 1736 4100
DHL Qatar: +97444587888
What are the available payment methods?
- COD for UAE only
- All Credit and Debit cards accepted
What should i do if the payment is on hold?
Please contact your bank.
Order Information & Concerns
I Need To Change Something On My Order. How Can I Do That?
If you need to change or cancel your order, please contact us immediately. Once our warehouse has processed your order, we will be unable to make any changes.
My Order Status Says "Unfulfilled". What Does This Mean?
"Unfulfilled" just means that we successfully received your order! Once your order is shipped, you'll receive a tracking number and your order status will change to "Fulfilled."
Why Was My Order CANCELLED?
If your order was unexpectedly cancelled, chances are that our fraud filter marked your order as fraudulent. If you are certain that that is not true, please order again with a Paypal account. If you do not have Paypal, you can easily sign up at www.Paypal.com
Can I change my address?
Yes we can change the address if the item was not Fulfilled but in case we handover the order to a courier company you may contact them to correct the address.
CAN I ADD OR REMOVE ITEMS FROM THE ORDER THAT I JUST PLACED?
Contact the Customer support to remove & add items.